Last updated: July 1, 2026
1. Introduction
MessageCrafts, Inc. ("MessageCrafts", "we", "us") is committed to protecting the privacy of everyone who uses our website and services. This Privacy Policy explains what personal data we collect, why we collect it, how we use and share it, and the choices you have.
This policy applies to our public website and our cloud communications platform. Where we process message content on behalf of our business customers, we act as a data processor and process that data according to our customers' instructions and our Data Processing Agreement.
2. Information We Collect
- Account information: name, work email, company name, phone number, and billing details when you create an account or contact us.
- Usage data: API request metadata, delivery logs, IP addresses, browser type, and pages visited, used to operate and secure the service.
- Message data: message content and recipient identifiers processed on behalf of our customers to deliver communications.
- Cookies and similar technologies as described in our Cookie Policy.
3. How We Use Information
- Provide, operate, and improve the MessageCrafts platform and website.
- Route and deliver messages, calls, and verification codes as instructed by our customers.
- Detect and prevent fraud, spam, and abuse of the platform.
- Send service notifications, respond to inquiries, and provide support.
- Comply with legal obligations, including telecommunications regulations.
4. Sharing of Information
We do not sell personal data. We share data only with: carriers and channel partners (such as WhatsApp and RCS providers) as required to deliver messages; service providers under contract who process data on our behalf; and authorities when required by applicable law.
5. Data Retention
We retain account data for as long as your account is active and as required for legal and accounting purposes. Message content is retained for the shortest period required to deliver the message and provide delivery visibility, after which it is deleted or anonymized in accordance with customer configuration.
6. International Transfers
Where data is transferred across borders, we rely on appropriate safeguards, including Standard Contractual Clauses, and route traffic through regional infrastructure where available.
7. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data, and to object to or restrict certain processing. To exercise these rights, contact us at the address below. You may also lodge a complaint with your local supervisory authority.
8. Security
We protect data with encryption in transit (TLS 1.2+) and at rest (AES-256), least-privilege access controls, continuous monitoring, and regular independent security assessments. See our Security page for details.
9. Contact Us
For privacy questions or requests, contact our Data Protection Officer at privacy@messagecrafts.com or write to: MessageCrafts HQ, 100 Enterprise Way, Suite 400, San Francisco, CA 94105, USA.